Shipping Information:
- Orders ship from our U.S. fulfillment center in Phoenix, Arizona.
- Processing times for all orders are typically 2-6 weeks.
- Transit time is calculated after an order has shipped, and you will receive email or text notifications with your tracking information.
Shipping Details:
- United States: Transit time is typically 2 - 5 business days via UPS.
- United States (Alaska and Hawaii): Transit time is typically 7 - 10 business days via UPS.
Note: Customers are responsible for any additional customs or duty fees that may apply.
Order Tracking:
You can actively monitor your order's status on our tracking page.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. Any products returned to Red Shark USA with opened packaging or a broken seal shall incur a Fifteen Percent (15%) restocking fee.
To start a return, you can contact us at sales@escapeurbanlife.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@escapeurbanlife.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To inform us of any damages, please email hello@redsharkusa.com with “Damage” Subject Line.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We offer a thirty (30) day money-back guarantee from the date of shipment on all products in the original packaging, unopened. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@escapeurbanlife.com.
Warranty Policy
RED SHARK USA Product that is found by RED SHARK USA to be defective in materials or workmanship within twelve (12) months of the date of shipment of the Product may be repaired or replaced at the discretion of RED SHARK USA (the “RED SHARK Warranty”). This warranty is void if the Product is modified or damaged from a failure resulting from misuse, abuse, neglect, normal and reasonable wear and tear, crash or impact, failure to perform routine maintenance as instructed, improper installation, or use other than that for which the Product was intended. The RED SHARK Warranty does not include any punctures, tears, or rips in any of the paddle board parts of the Product.
